About our Company
Fowler Automotive provides the best car dealership experiences in the Norman, OK; Oklahoma City, OK; Denver, CO; and Tulsa, OK areas.
We strive to make your career with our auto group a great experience.
We are always searching for bright, motivated, and energetic individuals to build our professional team.
Our employees strive to provide the best service and care for our customers.
If you feel that your skills would be a valuable asset to our company, then we want to get to know you!
Service Advisor – Automotive - Fowler Kia of Windsor
If you can make customers feel welcome and confident that their needs are being met, then Fowler Kia may be your next career home.
We need more than a Service Advisor; we need an expert in customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service technicians.
Job Responsibilities
Attitude is everything—greet service department customers promptly and courteously
Listen to each customer and clearly articulate repair needs to techs
Upsell recommended/additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of progress
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers; and perform an active delivery
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Requirements
Valid Driver's License and MVR acceptable to our Insurance Carrier
Prefer experience with Kia
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee frequently is required to sit.
The employee is occasionally required to climb or balance; walk and stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization, and the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Compensation
Compensation can be anywhere from $60,000 annually PLUS!
Benefits
Benefits include medical, vision and dental insurance, 401K retirement savings plan, PTO, holidays, and job specific education and training.
Our company maintains a strong policy of equal employment opportunity for all associates.
We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
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