Collections Specialist

Job Description The Collections Specialist is responsible for collecting outstanding payments on delinquent accounts.
This person will exhibit professionalism and trustworthiness, possess excellent communication and negotiation skills, as well as an ability to work independently.
• Duties and Responsibilities: • Review and identify delinquent accounts requiring external business to business collection efforts.
• Contact delinquent customers to obtain payment commitments and bring resolution to unpaid accounts.
• Apply techniques and tools to locate appropriate parties and establish payment arrangements, and overcome stalls and/or objections.
• Resolve customer billing problems and reduce accounts receivable delinquency.
• Maintain accurate records and reports on collection activity • Provide timely follow-up on payment arrangements.
• Obtain confidential information and accurately update computer files while conducting each call.
• Send copies of delinquent invoices to customers.
• Process Credit Card payments from delinquent customers.
• Work in tandem with collections team, performing other assigned tasks and duties necessary to support the collections effort.
Education/Experience/Qualifications: • Proficient in Microsoft Office Programs with emphasis in Outlook, Excel and Word.
• Knowledge of QuickBooks a plus • Basic knowledge of collection Federal & State policies, regulations, and procedures.
• Ability to think and work independently.
• Strong communication and problem resolutions skills.
• Excellent customer service, negotiation and analytical skills.
• Ability to effectively prioritize and execute tasks in a proficient manner.
• 2 years’ collection experience or in a related field or environment.
• High School Diploma or GED; Degree in Business Administration or Accounting a plus.